BestMartz Warranty Policy & Terms and Conditions
We provide 100% original brand products. If a product is proven to be counterfeit, we’ll replace it instantly. If replacement isn’t possible, we’ll refund your money immediately. Self-inflicted issues are not covered under warranty or replacement. All products are quality-checked with only a 0.1% chance of manufacturing defects.
Warranty Activation
- All warranties must be activated at the time of purchase.
- Customers must retain the original box for any claims.
Brand Warranty
- Notify us within the warranty period. We’ll communicate with the brand/seller within 10–15 working days.
- Brand warranty is valid only as long as the authorized distributor provides services.
- If the distributor discontinues service, no warranty claims will be accepted.
Replacement Warranty
- Applicable only for manufacturing defects, one-time replacement during the warranty period.
- Products must be returned in original condition without scratches or dents.
- Replacement or repair takes a minimum of 3–4 weeks. Customers must agree to this timeframe before ordering.
- If a product is not fixable, it will be replaced with a new one.
3-Day Warranty
- Applicable for manufacturing defects reported within 3 days of delivery.
- One-time replacement during the warranty period, starting from the delivery date.
Warranty Notes
- Warranty information is typically listed in the product description tab.
- If no warranty is specified on the product page, it falls under the basic return/refund policy.
Shipping Costs
- Customers bear shipping costs for returning and reshipping items after repair or replacement.
- Delivery costs are non-refundable and will be deducted from any refund amount.
Warranty Not Valid For
- One-time replacement limit exceeded during the warranty period.
- Missing invoice or damaged warranty label.
- Damages due to customer misuse.
- Electrical burns or physical damage to the product or its wires.
- Damage from water, fire, or force (e.g., dropping the product).
- Improper use, maintenance, or unauthorized repairs.
- Any abnormal situations causing damage.
How to Submit a Request
- Provide ORDER ID, EMAIL, or PHONE NUMBER to process your request.
- Submit via email or direct call. An unboxing video of the intact item in BestMartz packaging is often required.
- Return/refund requests take 7–10 working days, potentially longer in some cases.
- Incomplete information or inappropriate behavior will result in request cancellation.
- Customers must cooperate during the process.
How to Claim Your Warranty
- Message us on our official Facebook page.
- Contact us via WhatsApp at 01302242220.
- Call us directly during office hours.
- আমাদের ফেসবুক এ মেসেজ করে জানাতে পারেন। আমাদের WhatsApp (01302242220) এ জানাতে পারেন। সরাসরি কল দিয়ে জানাতে পারবেন (অফিস টাইমে)।
Policy Updates
We reserve the right, at our sole discretion, to update, change, or replace any part of this policy by posting updates on our website. It is your responsibility to check our website periodically for changes.
